Privacy Policy

At Utkal Samagri, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Utkal Samagri is an Indian brand offering Puja Essentials and Regional Food Products. Our website is designed to provide information about our products, business, and partnership opportunities.

We currently do not sell products directly through this website.

2. Information We Collect

When you interact with our website, we may collect information such as:

• Your name
• Email address
• Phone number
• Company or business name (if provided)
• Messages submitted through our contact form
• Any other information you choose to share with us

When you place an order on WhatsApp through our website, we also ask for your delivery address and your device's location. The location is used only to confirm that the order comes from a real address within our Bhubaneswar delivery area, and is shared only with our delivery team.

We also collect basic technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit

This information helps us improve our website and better understand visitor interests.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Provide information about our products or services
• Discuss retail, wholesale, or business partnerships
• Improve our website and customer experience
• Communicate important updates when necessary
• Comply with applicable legal requirements

We only collect information that is necessary for these purposes.

4. Cookies and Your Choice

Our website may use cookies and similar technologies to improve your browsing experience.

When you first visit, a banner asks whether you allow analytics cookies. Nothing optional is stored until you choose, and you can change your choice any time from Cookie Settings in the footer.

• cookie_consent (essential): remembers your choice. Up to 6 months.
• us_vid (analytics, only if you accept): a random visitor ID, also kept in your browser's local storage, so our own visitor reports can recognise a return visit and link an enquiry or WhatsApp order to it. Up to 1 year.
• us_sid (analytics, only if you accept): a random session ID in your browser's session storage. Cleared when you close the tab.
• us-lang (preference): remembers if you chose Odia. Kept in local storage.
• _ga, _ga_<ID> (analytics, only if you accept): Google Analytics. Up to 2 years.

If you accept analytics, our own visitor reports also record the pages you view, your approximate location and network type from your IP address, device and browser details (screen size, time zone, language, connection type, processor cores and memory) and how you reached us, including campaign tags such as utm_source. We also create a device signature: your browser turns how it draws a test image and sound and which common fonts it has into a one-way code, and we store only a further scrambled version of that code. It helps us spot bots and recognise the same device if the visitor ID changes, and it is never shared or sold.

If you do not accept, we still count your visit, without cookies or a device signature, using an anonymous ID that changes every day and cannot recognise you on another day, and Google Analytics runs without cookies.

Cookies help us:

• Remember user preferences
• Understand website traffic
• Improve website performance
• Measure visitor engagement using analytics tools

You can disable cookies through your browser settings if you prefer.

5. Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• General geographic location
• Browser information

This information is used only to improve our website and does not personally identify individual visitors.

Google Analytics sets its cookies only if you accept analytics cookies in the banner.

6. Third-Party Links

• Our website may contain links to third-party websites, including marketplaces or social media platforms.
• Once you leave our website, their privacy policies apply to your use of those websites.
• We are not responsible for the privacy practices or content of external websites.

7. Data Security

We take reasonable steps to protect the information you provide.

While we strive to use appropriate security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Information Sharing

• We value your trust.
• We do not sell, rent, or trade your personal information to third parties.
• We may share information only when:
  • Required by law
  • Necessary to protect our legal rights
  • Required for trusted service providers assisting us in operating our website

9. Information Sharing

Our website is intended for general audiences and is not designed for children under the age of 13.

We do not knowingly collect personal information from children.

10. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information (where legally permitted)

To make such a request, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Utkal Samagri